tk99login's Privacy Policy

1. Introduction

tk99login (referred to below as "we", "our", or "the platform") is an online gaming and casino service provider in Bangladesh. Protecting the privacy of users of our website tk99login.lat is one of our highest priorities.

This Privacy Policy ("Policy") explains what types of personal information are collected from you while using the tk99login platform, how that information is used and processed, who it may be shared with, and what steps we take to protect your information. This policy applies to our website, mobile application (if any), and all related services.

By using or registering on the tk99login platform, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform. This policy should be read together with our Terms and Conditions.

2. Data Collection

We collect information from you in various ways. The details of what is collected are described below:

2.1 Information You Provide

When you create an account on tk99login, conduct transactions, or contact our support team, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Current residential address
• National ID (NID) or passport number (for identity verification)
• Payment-related information — bKash number, Nagad number, Rocket number, Upay number
• Username and password chosen at account creation (stored in encrypted form)
• Messages and attached files you send via support chat or email

2.2 Automatically Collected Information

When you visit our website or use the platform, the following technical information may be collected automatically:

• IP address and approximate geographic location of the device
• Browser type, version, and language settings
• Operating system and device information
• Pages visited, links clicked, and navigation patterns
• Session duration and time spent on each page
• Referrer URL (the site from which you arrived at our site)
• Data collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

When conducting financial transactions on our platform, the following information is recorded:

• Deposit amount, date, and time (minimum ৳100)
• Withdrawal amount, date, and time of request
• Payment method used (bKash, Nagad, Rocket, or Upay)
• Transaction reference number
• Gaming history and details of bonus usage

3. Purpose of Data Use

Information collected by tk99login is used for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing financial transactions including deposits and withdrawals
• Providing bonuses, rewards, and VIP benefits
• Providing customer service and resolving complaints
• Resolving technical issues on the platform

3.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) processes
• Verifying user age (21+)
• Ensuring account security and preventing unauthorized access
• Meeting applicable legal obligations

3.3 Improvement and Personalization

• Analyzing user behavior to improve the platform experience
• Recommending games and offers based on your preferences
• Sending relevant information via email or app notifications
• Providing information about new platform features and services

4. Data Storage and Security

4.1 Retention Period

We retain your personal information for as long as it is needed to fulfill the purposes described in this policy or as required to meet legal obligations. Even after an account is closed, financial and transaction records will be retained for a set period as required by applicable law.

4.2 Technical Security Measures

tk99login uses the following technical methods to protect your information:

• SSL (Secure Socket Layer) encryption — all communication between your browser and our servers is encrypted
• Sensitive data (such as passwords) is stored using a one-way hashing algorithm
• Server protection through firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Data access is strictly limited to staff who need it (Role-Based Access Control)
• 24-hour automated monitoring for suspicious activity

4.3 Steps in the Event of a Data Breach

If a data breach comes to our attention, we will promptly assess the situation and notify affected users as quickly as possible. Necessary remedial steps will be taken and the applicable legal authorities will be informed.

5. Sharing Data with Third Parties

tk99login does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Partners

• Payment processors (bKash, Nagad, Rocket, Upay) — only the information necessary to settle transactions
• Game software providers (Pragmatic Play, JILI, PG Soft, Spribe, etc.) — to ensure game fairness and security
• IT infrastructure and cloud service providers — for platform operations
• Identity verification service providers — for the KYC process

All of these partners operate under strict confidentiality agreements and are required to use your information only for specified purposes.

5.2 Legal Obligations

In the following cases we may disclose information as part of a legal obligation:

• To comply with a court order or valid legal process
• To assist in investigating financial fraud, money laundering, or other criminal activity
• To meet the requirements of applicable regulatory authorities
• To protect the rights and safety of tk99login or its users

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such circumstances we will notify users in advance, and the new owner will be required to comply with the terms of this Privacy Policy.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. We use cookies to improve your experience and to operate our services smoothly.

6.2 Cookies We Use

• Essential cookies: Required for the basic functionality of the website — login sessions, security tokens, etc. Without these the platform cannot function properly.
• Functional cookies: Used to remember your preferences — such as language settings, game preferences, etc.
• Analytical cookies: Used to understand which parts of the platform are used most. This information is analyzed in aggregate and is not used to identify any individual.

6.3 Managing Cookies

You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the platform. Most browsers provide options for managing cookies, which can be found in the browser's "Settings" or "Preferences" menu.

7. Your Rights

As a user of tk99login, you have the following rights regarding your own personal information:

7.1 Right to Access Information

You may request at any time to know what information we hold about you. Within a reasonable time after receiving this request, we will provide you with a copy of the stored information.

7.2 Right to Correct Information

If the information in your account is incorrect or incomplete, you may contact us to request a correction. Some information can also be updated directly from your profile settings.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations, fraud prevention, or outstanding matters.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly for marketing communications. An option to unsubscribe from promotional emails is included in every message.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via 24/7 live chat or by email. After verifying your identity, we will process your request within a reasonable time.

8. Protection of Minors

tk99login strictly does not intentionally collect any information from, or allow account registration by, persons under 21 years of age ("minors"). Our platform is for persons aged 21 or older only.

During the registration process we verify date of birth, and if there is any doubt, submission of a government-issued identity document (NID or passport) may be requested. If we become aware that a minor has created an account, we will immediately close that account, delete all associated information, and arrange to return any remaining balance.

If you believe a minor is using our platform, please notify our support team immediately.

9. Policy Changes

We may update this privacy policy from time to time due to business changes, new technology, or legal changes. For any significant changes we will:

• Publish a prominent notice on the website
• Send a summary of the changes to the registered email address
• Update the "Last Updated" date at the top of this policy

Continued use of the platform after changes will be taken to mean that you have agreed to the updated policy. We therefore recommend reviewing this page regularly.

10. Contact

If you have any questions, comments, or requests regarding this privacy policy, or for any matter relating to your personal information, please contact us:

For privacy-related complaints or concerns, we will contact you directly and attempt to resolve the matter. If you are not satisfied after contacting us, you have the right to lodge a complaint with the applicable data protection authority.